Schmidt Printing - Byron, MN (on-site)

Taylor Corp - North Mankato, MN (on-site)

Customer Account Representative/HP Indigo Operator/Prepress Production Artist

10/2016 - 06/2017

• Maintains regular contact with customers via phone/e-mail to discuss processing of order and answer questions

• Discuss art concerns, proofing methods, order status, quality or service concerns, handle complaints or technical questions •    

• Write job tickets for orders based off project instructions from customer PO, Quote, Estimate, Art and Shipping SOP's   

• Accurate order information communicated verbally/written so the job flows seamlessly through the production process    

• Acts as the liaison, between the customer and the rest of the organization ensuring department goals are achieved by managing to assigned timelines

• Critical thinking needed to problem solve and create processes for new/existing product lines as they evolve    

• Build trust through addressing customer needs professionally and efficiently    

• Cross-training on consultative sales and customer relationship building    

• Any duties as assigned by management; Maintain assigned accounts as well as backing up/helping other

• CSR's during peak workloads

• Coordinate customer schedule with Workflow and Buyout teams •    

• Sets up, operates and maintains equipment and machinery responsible for manufacturing and assembly of print products or services   

• Operates equipment in accordance with established procedures and safety guidelines    

• Reads and interprets work orders, blueprints, guidelines and/or diagrams to ensure product specifications, quality and tolerance levels are met in a timely fashion    

• Inspects printed material during production and changes controls to correct printing mistakes   Applies advanced skills with many variables to adjust and/or monitor 

• Implements procedures and processes workflows autonomously   

• Facilitates analysis of customer expectations, quality metrics and production metrics; implements initiatives and process improvements in area based on findings   

• Ensures that adequate supplies of paper, ink, and other materials are available    

• Demonstrate intermediate level knowledge of paper substrate    

• Inspect work performed to ensure that it meets specifications and established standards    

• Pre-flight files to determine if art is suitable for Offset and Digital printing   

• Making color corrections as well as art/file layout manipulation   

• Create color accurate proofs for customer approval and press    

• Discuss any possible issues with art files/setup with customers and team  

• Data entry    

• Verify quality and accuracy of publication layouts    

• Prepare mock-ups for production verification    

• Prepare customer proofs for delivery based on Sales Representative's direction   

• Maintain proofing area equipment (printers)   

• Quality Control